By making a booking you agree that;
You have read and understood these terms and conditions and have the authority to agree and be bound by them;
You are over 18 years of age and where placing an order for services with age restrictions you declare that you and all members of the part are of the appropriate age to purchase those services;
You accept financial responsibility for the payment of the booking on behalf of all persons detailed on the booking.
1. Booking and paying for your holiday
A booking is made with us when you pay us a deposit (or full payment if you are booking within 56 days of departure) and we issue you with a booking confirmation. We reserve the right to return your payment and decline to issue a confirmation at our absolute discretion. A binding contract will come into existence between you and us as soon as we have issued you with a booking confirmation. The balance of the cost of your arrangements (including any applicable surcharge) is due no less than 56 days prior to scheduled departure (or by such other date as is notified to you at the time of booking). If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in clause 6 will become payable.
Booking on behalf of others: By booking on behalf of other participants, you are deemed to be the designated contact person for every participant include on the booking. This means that you are responsible for making all payment due in connection with your booking, notifying us if any changes or cancellations are required and keeping your party informed. By booking on behalf of another person or persons, you represent and warrant that you have obtained all required consents. You are responsible for verifying that any information you provide on behalf of another participant is complete and accurate and we will under no circumstances be liable for any errors or omissions in the information provided to complete a booking.
We endeavour to ensure that all the information and prices both on our website and in any advertising material that we publish are accurate. However, occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed. On very rare occasions, we may unfortunately make a genuine mistake in the price we quote and subsequently confirm to you for your holiday. This may come to light at any time prior to your holiday. We are not obliged to honour the original price if a mistake has been made when pricing your holiday. We will ask you to meet any additional costs, if you wish to go ahead with the holiday. However, should you not wish to meet these additional charges, you may cancel your holiday with a full refund.
We consider adequate travel insurance to be essential, especially for holidays outside the UK. We recommend excellent comprehensive insurance through Gold Cover Insurance 01892 553 666. Your travel insurance should cover you for any pre-existing medical conditions. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs including cover for any optional excursions/activities that you may have booked. You shall be responsible for indemnifying us in respect for indemnifying us in full in respect of any costs that we incur as a result of your failure to have adequate, appropriate and comprehensive travel insurance.
4. Cutting your holiday short
If you are forced to return home early, we cannot refund the cost of any travel arrangements you have not used. If you cut short your holiday and return home early in circumstance where you have no reasonable cause for complaint about the standard of accommodation and services provided, we will not offer you any refund for that part of your holiday not completed, or be liable for any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.
5. Changes by you before departure
If you wish to change any part of your booked arrangements after our confirmation invoice has been issued, you must inform us as soon as possible. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee may be payable. If you are prevented from travelling it may be possible to transfer your booking to another suitable person. An administration fee may be charged. If you are unable to find a replacement, cancellation charges as set out herein will apply in order to cover our estimated costs.
6. If you cancel before departure
If you decide to cancel your confirmed booking, you must notify us in writing, as soon as possible. To notify us please send an email to email@example.com or write to us. Your notice of cancellation will only take effect from the date on which we receive it. If the call to notify us of cancellation is from anyone other than the lead name then the lead name must confirm the cancellation. If you need to cancel your booking within 24 hours of departure please call our Emergency Line detailed on our voicemail. A reduction in room occupancy may increase the charges for the remaining passengers by the application of supplements for low occupancy of rooms. Where bought in supplies; such as ferries, hotel accommodation etc. have been bought in on your behalf, and where terms and conditions of the supplier are non-refundable, these products will be charged to you at the full retail rate. If this applies, the non-refundable items will be deducted from your holiday costs. Cancellation charges will be levied as follows from when we receive written confirmation.
No. of Days Notice Before Departure
Cancellation Charge (% of Holiday Price)
More than 56
Loss of Deposit Only
49 - 55
30% (or deposit if greater)
22 - 48
15 - 21
1 - 14
No. of Days Notice Before Departure
Cancellation Charge (% of Holiday Price)
More than 14
£5.00 Admin Fee
(Plus full charge of theatre/attraction ticket)
4 - 14
(Plus full charge of theatre/attraction ticket)
0 - 3
7. If we change or cancel
As we plan your holiday arrangements many months in advance, we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time.
Changes: If we make an insignificant change to your holiday, we will make reasonable efforts to inform you.
8. Hotel accommodation
All prices are based on per person sharing a twin or double room. The preference of twin or double may be made at the time of booking. Requests will be forwarded to the hotel and are subject to room availability. Triple rooms are often a double bed and single foldaway bed generally not suitable for 3 adults. Single rooms often incur a supplement as specified. A single room implies a room with a single bed. At the discretion of the hoteliers, a double or twin room may be allocated.
9. Force majeure
We will not be liable or pay you compensation if its contractual obligation to you are affected by unavoidable and extraordinary circumstances meaning any event beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, labour difficulties, interference by authorities, political disturbance, significant risks to human health such as the outbreak of series disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, Industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport, closure of ports or changes of schedules and all similar events outside our or the supplier(s) concerneds control.
10. Special requests
Any special request must be advised to us at the time of booking. Whilst every effort will be made by us to try and arrange your reasonable special request, we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed onto the supplier is not confirmation that the request will be met. Any special requests or requirements do not form past of these Terms or the contract between us and we are not liable for any failure to accommodate or fulfil such requests.
11. Health & Safety
In some foreign countries, standards of infrastructure, safety and hygiene may be lower than those to which we are accustomed in the UK. You should therefore exercise greater care for your own protection. There may be countries that we visit that have special medical requirements for tourists. These regulations are subject to change and our clients are responsible for complying with entry and current health requirements. If you are not sure of the health requirements for the country you are visiting, you are advised to check with your own GP before travelling. You are also advised to refer to the Department of Health leaflet Health Advice for Travellers.
12. Seating arrangements
Seats will be allocated at the time of booking and confirmed on your confirmation/invoice.
It is a condition of travel that you are aware of the on board No Smoking Policy. On longer journeys, frequent comfort stops are made en route.
14. On-board refreshments
On selected departures, there will be on board refreshments available. Please note that the consumption of alcohol is not permitted aboard the coach unless served by a member of our onboard team.
15. Seat belts
IT is a legal requirement that all passengers wear a seat belt when the coach is in motion. Refusal to wear a seat belt will result in the customer not being covered by the companys insurance.
16. Unreasonable behaviour
Should our Driver/Tour Manager have the opition that your behaviour is likely to cause the discomfort or endanger to safety of other customers they have the right to refuse admission/re-admission to the hotel or coach. Please note we will not be responsible for any expenses incurred that result in you obtaining alternative transport or hotel accommodation.
17. Loss of personal belongings
Middletons Tours Ltd are not responsible for loss or damage to luggage or personal belongings carried on the vehicle. It is the responsibility of all passengers to ensure they have the necessary insurance to cover for personal loss. It is your responsibly to oversee your own luggage placed into the vehicles luggage lockers at the beginning and end of a tour. In the event luggage is not stored, we will assist with the return of the property, but the cost of carriage will be at the customers expense.
Luggage labels are provided for identification. Luggage, unless stated in the itinerary, will need to be taken by the customer to their hotel room. Our Drivers are on hand to assist should any customers require assistance with luggage.
Please check your final documentation in detail for pick-up point and time. We advise customers to be at the pick up point 10 minutes prior to the departure time. We cannot be held responsible for any loss or expense incurred by clients arriving late at any departure point.
We make every effort to ensure that your arrangements run smoothly but if you do have a problem during your holiday, please inform our Tour Manager or the relevant supplier immediately who will endeavour to put things right. If the problem cannot be resolved and you wish to complain further, you must send formal written notice of your complaint to us at Middletons Tours, Lovell, Tamworth, B79 7TA within 28 days of the end of your stay, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you.
Some of our hotels arrange additional entertainment, which could include live or in house entertainment. It is entirely at the discretion of the hotel and could be withdrawn if there is a lack of demand or insufficient numbers in the hotel.
22. Theatre tickets
Should a customer purchase any tickets to coincide with a tour, and that tour is cancelled, we cannot be held responsible for any monies lost. Theatre tickets purchase through our office will be confirmed in writing and issued on the day of travel by our Driver/Tour Manager and not sent through the post.
All British Citizens wishing to travel outside the UnIted Kingdom must have a full UK passport, valid for a minimum of 3 months after you return. If you are not a British Citizen, then in some countries you may require a visa. You should contact the local embassy for up to date information.
24. Optional excursions
Optional excursions usually require a minimum amount of people in order to be able to operate. We reserve the right to withdraw any optional excursions should the numbers fall below the minimum amount. Should you be booking a tour specifically for an excursion then we strongly suggest that you ask advice from our office.
25. Financial Security
In accordance with the EC Directive 90/314/EC all passengers holidays with Middletons Tours Ltd are fully protected. Managed by Backhouse Jones Solicitors.
26. Prompt assistance
If, whilst you are on holiday, you find yourself in difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. In particular we will provide you with appropriate information on health services, local authorities and assistance with distance communications and finding alternative travel arrangements. Where you require assistance which is not owing to any failure by use, our employees or sub-contractors, we will not be liable for the costs of any alternative travel arrangements or other such assistance you require.
27. Marketing and images
You acknowledge and agree that, while participating in any tour, images, photos or videos may be taken by other participants, us or our representative that may contain or feature you (the visual content). You consent to any such pictures being taken and grant a perpetual royalty-free worldwide, irrevocable license to us, our contractors, sub-contractors and assigns, to reproduce the visual content for any purpose whatsoever (including market, promotions and the creation of promotional materials by or with sub-licensees), in any medium whatsoever, whether currently known or hereinafter devised, without any further obligation or compensation payable to you.
We reserve the right to update or alter these Booking Conditions at any time, and will post up to date Booking Conditions on our website at middletonstours.co.uk/booking-conditions. The Booking Conditions that were in place on the date your booking was confirmed will apply to your holiday. We recommend that you refer to the Booking Conditions applicable to your booking prior to travel to familiarise yourself.